Last updated: April 18, 2026
Welcome to Fyooser. These Terms and Conditions ("Terms") govern your use of the Fyooser website, platform, and related services ("Services") operated by Fyooser ("we", "our", or "us"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services. We may update these Terms from time to time; continued use after changes constitutes acceptance.
Fyooser is a booking platform that connects customers with service providers (businesses offering appointments, treatments, or services). We provide the technology for listing services, managing availability, processing bookings, and communicating with customers (including via WhatsApp and SMS). We do not provide the underlying services—those are supplied by the service providers. We act as an intermediary only.
To use certain features (e.g. manage a listing, make a booking, access your dashboard), you may need to register an account. You agree to:
You must be at least 16 years old to use our Services. If you register on behalf of a business, you represent that you have authority to bind that business.
Service providers: If you list your business on Fyooser, you are responsible for the accuracy of your listings, availability, pricing, and the quality of services you deliver. You must honour confirmed bookings and comply with applicable laws.
Customers: When you make a booking, you enter into a contract with the service provider. We facilitate the booking but are not a party to that contract. You are responsible for attending appointments or cancelling in accordance with the provider's policy.
Service providers are responsible for the content they publish (descriptions, images, prices). You warrant that your content does not infringe any third-party rights and is not misleading, defamatory, or unlawful. We may remove or suspend listings that violate these Terms or applicable law. We do not guarantee the accuracy of user-generated content.
Bookings are subject to availability and the service provider's terms. Confirmation is at the provider's discretion unless otherwise stated. Cancellation and refund terms are set out in our Refund Policy and each provider's policy. We are not liable for provider cancellations, no-shows, or disputes about the quality of services.
We may charge subscription fees for platform access and fees for WhatsApp message credits and SMS credits. Fees are displayed before purchase. You agree to pay all applicable fees. Payment terms, refunds, and cancellations are set out in our Refund Policy. Unpaid fees may result in suspension or termination of your account.
You must not:
We may suspend or terminate accounts that violate these rules.
Fyooser and its logos, design, and technology are owned by us or our licensors. You may not copy, modify, or create derivative works without our written permission. We grant you a limited, non-exclusive licence to use the Services for their intended purpose.
You retain ownership of content you submit (e.g. listings, images). By submitting content, you grant us a non-exclusive, royalty-free licence to use, display, and distribute it in connection with the Services. You represent that you have the right to grant this licence.
The Services are provided "as is" and "as available". We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components. We disclaim all warranties to the fullest extent permitted by law. We are not responsible for the conduct, quality, or legality of service providers or their services.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill. Our total liability for any claim arising from these Terms or the Services shall not exceed the amount you paid us in the 12 months preceding the claim, or R1,000, whichever is greater. Nothing in these Terms excludes liability that cannot be excluded by law (e.g. under the Consumer Protection Act).
You agree to indemnify and hold Fyooser, its affiliates, and their officers, directors, and employees harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Services, your content, your breach of these Terms, or your violation of any law or third-party rights.
We may suspend or terminate your account at any time for breach of these Terms or for any other reason. You may close your account at any time. Upon termination, your right to use the Services ceases. Provisions that by their nature should survive (e.g. liability, indemnity, intellectual property) will survive termination.
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of South Africa. If you are a consumer, you may have additional rights under the Consumer Protection Act that cannot be waived.
If any provision of these Terms is held invalid, the remainder remains in effect. Our failure to enforce any right does not waive that right. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Fyooser.
For questions about these Terms, please contact us or reach us at:
Fyooser
282 Tryall Rd, Parklands North
Cape Town, South Africa 7441